Privacy Policy

Last updated: October 12, 2024

Plain English Summary:

We believe your data belongs to you. We only collect what is strictly necessary to run the RenewLoop service. We never sell your data, and we only share it with trusted technical partners (like Stripe for payments) needed to provide our features.

1. Introduction

This Privacy Policy explains how RenewLoop ("we", "us", "our") collects, uses, and protects your personal information and the information of your customers when you use our software and services.

2. The Data We Collect

We collect information intentionally and sparingly. The categories of data we collect include:

  • Account Information: Your name, business name, email address, and billing details.
  • Customer Data: The names, contact information, and service histories of your clients that you import into our platform.
  • System Usage: Technical logs regarding how you interact with our application to help us improve performance and diagnose issues.

3. How We Use Your Data

We use the data we collect for the sole purpose of delivering, maintaining, and improving the RenewLoop platform. This includes processing payments, sending automated reminders on your behalf, and providing customer support.

4. Our Subprocessors

To provide our service, we rely on world-class infrastructure partners. These partners are strictly vetted for security and compliance.

  • Stripe: For secure payment processing. We do not store raw credit card numbers on our servers.
  • Twilio: For the reliable delivery of SMS and email reminders to your customers.
  • AWS / Vercel: For secure cloud hosting and database infrastructure.

5. Your Privacy Rights

You own your data. At any time, you can request an export of all your customer data, or ask us to completely delete your account and associated records by contacting our support team.

6. SMS/TCPA Compliance Notice

We help you communicate respectfully with your customers. It is your responsibility to ensure you have the appropriate consent (opt-in) from your customers before sending them SMS reminders via RenewLoop.

Every SMS sent through our platform automatically includes simple opt-out instructions (e.g., "Reply STOP to cancel"). We instantly respect these opt-outs across our system.